Managed Services for GIS

Why Managed Services for GIS?

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Steady performance that you can count on

With proactive monitoring and expert support, we catch and resolve issues before they reach your team, keeping your GIS stable, secure, and reliable.

Managed Services keeps your GIS running reliably so your team can stay focused on the work.

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Free your team to focus on the work that matters

We take care of routine maintenance, upgrades, and platform management.

This frees your team from manual, time-consuming tasks so they can focus on improving workflows, supporting users, and driving innovation.

Clear visibility across your GIS environment

With Managed Services for GIS, your teams gain better insight into system health, performance, and priorities.

This visibility makes it easier to plan work, manage risk, and show the value of GIS across your organisation.

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A platform that grows with your organisation

Managed Services for GIS provides a scalable, supported platform that adapts as your needs evolve, without adding complexity.

This makes it easier to maintain performance and support users as you grow.

Case Study: How Goodman reduced GIS complexity and improved system reliability with Managed Services.

By streamlining how spatial data is delivered across its global portfolio, Goodman reduced complexity and improved how teams access and use GIS day-to-day.

For Goodman, Managed Services took care of routine maintenance, upgrades and platform managements, keeping systems reliable and secure.

This allowed their teams to focus less on managing systems and more on delivering value and improving operational outcomes.

See the results in action

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"We have been partnering with Esri Australia Managed Services to host and manage our ArcGIS Enterprise environment since 2020. Over that time, our environment has remained healthy and incredibly stable, and they have had no issue delivering on the uptime service level agreements. Technical issues have been rare, but when they have occurred, the team has worked quickly to get them resolved with minimal impact to our business."

RAELENE FORBES, GIS SERVICES LEAD | ASSET MANAGEMENT AND TECHNOLOGY

Frequently Asked Questions

How is this different from a traditional IT managed service provider?

Esri Australia’s Managed Services is built specifically for GIS and the ArcGIS ecosystem. It is delivered by GIS specialists who understand the platform’s role as a strategic business system, not just infrastructure.

Does GIS Managed Services support our security and compliance requirements?

Esri Australia’s Managed Services for GIS is delivered through ISO 27001-certified, sovereign hosting with enterprise-grade security controls. Compliance and governance are embedded into day-to-day operations.

How quickly can we see value?

You’ll quickly see value through stabilisation, improved performance and lower operating costs. In the long-term, you’ll benefit from increased uptime and the ability to refocus your team towards more strategic initiatives.

Do we hand over control of our GIS by outsourcing it?

No. It’s a partnership, not a handover. Think of us as a natural extension of your team’s capability.

You retain ownership, visibility and control, while we take on the operational complexity.

Is Esri Australia’s Managed Services for GIS offering able to scale with my business?

Yes. The service is designed to scale as your organisation grows and is cloud-agnostic. Esri Australia’s Managed Services offering adapts without unexpected overheads and disruptive builds.

What other benefits does Esri Australia’s Managed Services for GIS offer?

By proactively monitoring and managing your GIS environment, your organisation can prevent issues before they impact operations. This strengthens security and compliance, reduces downtime and ensures business continuity.